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To change the account number and sort code for a payee you will need to delete the existing payee details and set up a new payee. It is currently not possible to amend the account number or sort code for an existing payee online. In some instances if you want to change the payment reference details you will also need to delete the existing payee details and set up a new payee.

To delete the payee online:

  1. Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. From the 'Make a payment or transfer' section select 'Manage payees'
  4. Select the appropriate payee from your list
  5. Click on the 'Delete Payee' button and follow the instructions on screen

To add a new payee, you will require your mobile app if you have registered for Biometrics. If you haven't registered for Biometrics, you will need a card-reader and a card you can use with that reader to complete the process.

  1. Select 'Payments and transfers' from the main menu
  2. From the 'Make a payment or transfer' section select 'Manage payees'
  3. Click on the 'Add Payee' button and follow the on screen instructions

Please note: If you set the payee up through telephone banking you will be asked to confirm the payee details with your card-reader before you can make payments to that payee online.

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