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Can I cancel or amend a payment?

If you have set the payment date as today's date then the payment will have been processed and cannot be cancelled or amended.

However, you can amend or cancel a scheduled payment up to 6:30pm (UK time) on the working day before the payment is due to leave your account.

To cancel or amend a scheduled payment:

  1. Access your Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Make a payment or transfer' section select 'Manage scheduled payments'.
  4. Select the appropriate payment from your list of scheduled payments, and follow the instructions on screen

You will need a card-reader and a card you can use with that reader to amend a payment.

There is no option to amend the account number or sort code for an existing payee. If you need to change the account number and sort code for a payee you will need to delete the existing payee and set them up again with the new account details.

Find out more on how to amend a payee reference. Any changes you make to the payee reference will not be reflected in any scheduled payments.