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Why has the unique number obtained from my card-reader and entered into my computer not been recognised?

Should you get the following customer advice message:

'Your unique number obtained from your card-reader and entered into your computer has not been recognised. Please authorise your transaction again with the new authorisation number.'

Try the authorisation process again and ensure that during 'Step 2' of the process you press the card-readers' Respond Image of Respond button button (the one with two arrows on it) as this is most common cause for the unique number not to be recognised.

You have six attempts to enter the unique number (PASSCODE>) correctly before your card is locked for use with the card-reader.

If the unique number (PASSCODE>) is still not recognised or your card has been locked, please contact our Online Banking helpdesk.

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