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I don't have a card-reader, how can I make a payment?

If you want to set up or amend a payee on your Online Banking service you will need a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online Banking.

To make future online payments we would suggest you order a card-reader.

Order a card-reader

  1. Log on to Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  2. Select 'Security' from the menu.
  3. In the 'Using a card-reader' section select 'Order a card-reader'.
  4. Select a reason from the drop down menu.
  5. Select 'Confirm'.

In the meantime here are some alternative payment options you might consider:

Telephone banking

If your Telephone Banking and Online Banking service is fully activated you can set-up and make a payment by phone.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Branch

You can make a payment at your local branch. Remember to take your debit card and proof of ID with you.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).