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Why am I not receiving paper statements?

This could be because you, or if you have a joint account - the other party to this joint account, has opted to go paperless and turned off paper statements. You can confirm this within the 'Statements' section of Online Banking; just select 'Stop or start paper statements by updating your paperless settings'.

If your paper statements have not been turned off, then please ensure that we hold your current address. You can confirm the details by contacting telephone banking or by visiting your local branch.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

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Find your nearest branch using our branch locator (opens in a new window).