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How do I report a phishing email or scam email?

At NatWest International we will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password we would only ever ask for random characters.

If you have received a fraudulent or suspicious email and not responded to it please forward the email to

However, if you have responded to the email and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself please contact us immediately.

Online and telephone fraud
0800 161 5149
overseas: +44 131 523 8383)
Minicom: 0345 900 5961

Visit our Security Centre (opens in a new window) on for further advice on handling phishing e-mails and other security issues such as viruses spyware and trojans.