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How do I cancel a direct debit?

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

Cancelling a direct debit online

  • Log in to Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  • Select 'Payments and transfers' from the main menu
  • From the 'Direct debits' section select 'Manage direct debits'
  • Select the appropriate direct debit from your 'Direct debits' list
  • Select 'Cancel direct debit' and follow the instructions on screen.

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm (UK time) on the day the payment is due future payments will have been cancelled. However, the payment due on that day will already have been taken and we will not have been able to retrieve it.

Cancelling a direct debit over the phone or in branch

You can also cancel a direct debit at a branch or via telephone banking.

If you believe the payment has been requested in error please contact your local branch or telephone banking.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).