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How do I add a new Online Banking payee?

Before you can make a payment you need to set up a payee - the person or company the money will be paid to. You will require a card-reader and a card you can use with that reader to complete this process.

To add a payee

  1. Log in to your Online Banking service at (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'Manage payees'
  4. Click on the 'Add Payee' button
  5. Type in the name of the person or company (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  6. Type in their bank account number
  7. Type in their sort code
  8. Type in a reference - this should be something to help identify you to the payee (Up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
  9. Click next
  10. Check the details you've entered and authorise with your Card-Reader
  11. Once authorised, your new payee is added

Please note: If you set the payee up through telephone banking you will be asked to confirm the payee details with your card-reader before you can make payments to that payee online.

Now that your payee has been added, see How do I make a payment using Online Banking?