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How can I set up and view or cancel a direct debit?

Direct debits are requested from your account by the beneficiary (the person who receives the money from your account), and are not created by you.

To arrange a new direct debit, you will need to sign a direct debit mandate which is provided to you by the organisation you wish to pay and return it back to them. The organisation will then set up the direct debit mandate with us.

Setting up a new direct debit

  1. Contact the organisation you are paying.
  2. Provide them with your bank account details.
  3. Ask them to set up a direct debit.

Viewing and cancelling existing direct debits online

  1. Log into your Online Banking service at www.onlinebanking.natwestoffshore.com (opens in a new window).
  2. Once logged in select 'Payments and transfers' from the left hand menu.
  3. Select 'Manage direct debits' from the 'Direct debits' section.
  4. This will take you to your existing direct debits where you can view and cancel them.