How can we help you?

You can make a payment in the mobile app using just an account number and sort code, there may be times when you will need to include the reference/roll number of the account you are making a payment to; and you don't need to set up the payee in Online Banking first. If the payment is for a bill you may need to include the payment reference details.

  1. Tap ‘Payments’ on the navigation bar located at the bottom of the screen. Ensure the account displayed is set to the account which you want to make the payment from. You can easily swipe to change accounts. Select ‘Move money’ then ‘Make a payment’.
  2. Tap on the existing payee you would like to pay or Tap ‘Pay someone new’.
  3. If paying someone new, enter the payee’s first and last name or full company trading name, select the account type (Personal or Business), then the account number and sort code details of the person you want to pay.
  4. Enter a reference and choose the amount and date.

To ensure your money is safe, we will sometimes ask you to authorise a payment. Use Face ID/Touch ID on iOS, fingerprint on Android or your app passcode up to the mobile app daily limit.

With 'Pay Someone New' you can send a maximum of £1000 in a single payment. If you are making a number of smaller payments the sum of all such payments cannot exceed £1000 in a working day. You can make up to five payments in the same period. The recipient will not appear in your saved payees.


Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website