How can we help you?

Before you can make a payment you need to set up a payee - the person or company the money will be paid to.

You will require your mobile app if you are registered for Biometrics or a card-reader and a card you can use with that reader to complete this process. If you have not ordered a card-reader you need to do so by choosing 'Security' from the main menu. From the 'Using a card-reader' section select 'Order a card-reader' and 'Go' then follow the on screen instructions.

In certain circumstances you may be able to arrange to add a new payee and make a payment by contacting Telephone Banking (Using the same Security Details as Online Banking) otherwise you will need to visit a branch. Remember to take some form of photographic identification such as your passport or driving licence.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website