How can we help you?

There are a number of reasons why you may receive the message that your Get Cash code is invalid:

  • The code may have expired as it is only valid for 3 hours. You can check the time of expiry under the code in your Mobile Banking app
  • The code must be entered into the cash machine twice. Please check that you have entered the correct digits on both screens
  • The amount requested cannot be dispensed by the cash machine. For example, if you have requested £50 but the cash machine does not have £10 notes available

This information should be displayed on the bottom of the main screen of the cash machine before you select the option for Get Cash. If this is the case then your code is still valid to be used at another appropriate cash machine if you are still within your 3 hour time limit. Appropriate cash machines are:

NatWest, Royal Bank of Scotland (in Scotland) or Tesco ATM

Royal Bank of Scotaland
Royal Bank of Scotland (in Scotland), NatWest or Tesco ATM

Ulster Bank NI
Ulster Bank NI, NatWest, Royal Bank of Scotland (in Scotland) or Tesco ATM

Isle of Man Bank
Isle of Man Bank, NatWest International, NatWest, Ulster Bank or Tesco ATM

Nat West International
NatWest International, NatWest, Isle of Man Bank, Ulster Bank or Tesco ATM

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