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I was asked to enter my full PIN, full password when logging into Online Banking

If you notice any significant difference in the details that you are being asked for during login or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.

Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.

During the login process we will only ask you for

  • Your 10 digit customer number which starts with your date of birth
  • 3 random digits from your four digit PIN
  • 3 random characters from your Password
  • We may occasionally send you a one time passcode (OTP) by text message, or ask you to use your card reader after entering your PIN and Password

We will NOT ask you

  • To enter your full PIN
  • To enter your full Password
  • For any credit card details

We will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password, we would only ever ask for random characters.