If you notice any significant difference in the details that you are being asked for during login or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.
Online and telephone fraud
0800 161 5149
overseas: +44 131 523 8383)
Minicom: 0345 900 5961
During the login process we will only ask you for
- Your 10 digit customer number which starts with your date of birth
- 3 random digits from your four digit PIN
- 3 random characters from your Password
- We may occasionally send you a one time passcode (OTP) by text message, or ask you to use your card reader after entering your PIN and Password
We will NOT ask you
- To enter your full PIN
- To enter your full Password
- For any credit card details
We will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password, we would only ever ask for random characters.