How can we help you?

When you make a purchase using Apple Pay, the Device Account Number, (your device card number) together with a unique security code for that transaction is used to process your payment.

This security code can only be used once, and therefore your payment cannot be duplicated.

For further support, please contact our dedicated team.

Digital Wallet support for Apple Pay or Google Pay

You can activate Apple Pay or Google Pay by contacting us via the NatWest International mobile app. You can do this by opening the app and selecting ‘Help’ on the bottom menu and then ‘Message us’. Mobile support is available 24/7. Transcripts may be recorded for training and monitoring purposes.

For more information please visit our Apply Pay (opens in a new window) or Google Pay (opens in a new window) support pages.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website