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How do I change the PIN for my Online Banking card?

To change your Online Banking card PIN:

  1. Insert your card into the card reader.
  2. Press MENU button until you see the message 'PIN CHANGE' and press OK.
  3. Enter your existing PIN and press OK.
  4. Enter a new PIN and press OK.
  5. Repeat the new PIN and press OK. 

If the change has been successful, the card reader will briefly display the message 'PIN CHANGED'.

If the card reader dispays an 'ERROR' message, this means the new PIN and the repeated PIN did not match. You'll need to repeat the process above.

If you don't get the 'PIN CHANGE' option in the menu, the software on the reader may be an older version and you will need to order a new card reader.

Please note: the PIN change option is only available for Online Banking cards, you can not change your debit card PIN with a card reader.