How can we help you?

As long as you follow the steps all the way through to the confirmation page when you cancel a scheduled payment using Online Banking then your payment will be cancelled.

However, if you wish to check that you have successfully cancelled a scheduled payment online:

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Payments and transfers' from the main menu, then on the Payments and transfers landing page select 'Manage scheduled payments'

If the payment has been cancelled it will no longer be displayed in your scheduled payments list. If the payment has not been cancelled then it will still show in the list and an option to cancel the payment will be available.

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Cora can help you with a wide range of queries and show you how to do your banking.

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Find Cora in the mobile app, Online Banking or our website