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Does my card-reader store or record any personal information?

No, your card reader does not store any personal information, so no one will be able to gain access to your accounts if it’s lost or stolen.

To order a replacement:

  1. Log in to Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  2. Select 'Security' from the main menu
  3. From the 'Using a card reader' section select 'Order a card reader' and follow the on screen instructions.