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Yes - before you can use your card-reader you will need to enable it.

First you will need to pull out the plastic tab that protects the batteries, then -

  1. Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window)
  2. Select 'Security' from the main menu
  3. From the 'Using a card-reader' section select 'Enable a card-reader' and follow the on screen instructions

For further information on using a card-reader please see Do you have a card-reader? (opens in a new window).

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Trending Questions

Where can I find my IBAN and BIC details?

To receive an international payment, you'll need to provide the sender with some details including: Your full name and address Our bank name and

I am going abroad and don't want my card to be blocked, what should I do?

If you intend to use your personal debit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our

What do I need to receive an international payment?

The most efficient and secure way to receive money from abroad is by international bank transfer. The sender's bank issues the electronic payment

How do I order a cheque book or paying-in book?

To order a cheque book or paying-in book: Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window) Select '

Recent Updates

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.