Looking for answers
Ask a question

I have tried to register for Paym, but an 'incorrect mobile number' message is displayed.

This means that the number we hold on our records currently does not match the number you are using to register.

You will need to update your mobile number with us before you can complete your Paym registration.

This can be done in one of several ways:

Once we have your correct mobile number you can register for Paym using the Mobile Banking app.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.


Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).