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Why am I shown a payment notification when I try to cancel a direct debit due today?

If you have a payment notification message saying a direct debit payment has been made today, we will not have been able to retrieve it as it will have already gone.

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

If you cancel your direct debit at or after 8.20pm (UK time), future payments will have been cancelled. However the payment due today has already gone.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact a branch or telephone banking.

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Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.