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If you need to replace a broken or damaged debit card, please call our Telephone Banking service using the same Security Details as Online Banking or contact a branch.

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Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.


Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).

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Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

Trending Questions 🔥

Where can I find my IBAN and BIC details?

To receive an international payment, you'll need to provide the sender with some details including: Your full name and address Our bank name and

I am going abroad and don't want my card to be blocked, what should I do?

If you intend to use your personal debit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our

What do I need to receive an international payment?

The most efficient and secure way to receive money from abroad is by international bank transfer. The sender's bank issues the electronic payment

How do I order a cheque book or paying-in book?

To order a cheque book or paying-in book: Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window) Select '

Recent Updates

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.