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How do I change or amend my alert preferences?

You can change or amend your alert preferences any time you like using Online Banking:

  1. Log in to Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  2. Select 'Alerts' from the main menu
  3. From the 'Alerts' page select 'Manage alerts'
  4. Select the account you wish to amend the alert settings on
  5. Select 'Amend these alert settings'

Please note: You may need your card-reader to confirm certain changes to your alert preferences.

You can also manage your alerts using telephone banking or by visiting one of our branches.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).