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Why can't I order a cheque book or paying-in book?

You can order a cheque book or paying-in book online provided you have previously ordered one for that account through telephone banking.

To order a cheque book or a paying-in book:

  1. Log in to Online Banking at www.onlinebanking.natwestoffshore.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. Under the 'Credit/cheque books' section choose either 'Order cheque book' or 'Order paying-in book' and follow the on screen instructions.

If the account you are trying to order a cheque or paying-in book for is not listed then your cheque/paying-in book preferences have not been recorded for that account and you will need to contact telephone banking to place your order.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.