How can we help you?

If you think your debit card has been lost or stolen, you can freeze your card which instantly stops it being used by anybody.

If you're sure the card or cheque book is lost or stolen, you can advise Cora, our digital assistant:

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Keep your question simple and straight to the point such as 'report card lost' or 'report cheque book stolen'. Cora might ask you a few questions to make sure you get the right answer and may bring in a human colleague to help.

If you prefer, you can advise us by visiting your local branch or calling us on the following numbers:

Report a lost or stolen debit card or cheque book

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0370 600 0459 or +44 (0) 1268 500 813 from abroad.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website