How can we help you?

You are still eligible to claim refund for any purchase you made with your old Visa card, in line with the merchant’s refund policy, using your Mastercard.

If the merchant says that they cannot refund to a different card and ask for the card matching the part numbers on the receipt, you should explain that this is a replacement card you have received from the bank and that it is for the same bank account.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website