How can we help you?

Click to Pay is a secure way to shop online without needing your card details or passwords. You would just need your mobile phone to hand.

This is already available to use with some online retailers, with more coming available soon.

You would need to sign up either in the NatWest International mobile app or at the checkout of the online store where it's available.

Once registered:

  • Look for the Click to Pay icon on websites that accept Click to Pay
  • Select your card you wish to pay with
  • Check out securely in a few clicks

The Manage My Card section of the NatWest International mobile app now has ‘Add to Click to Pay’, allowing you to add your Mastercard debit card to Click to Pay. Once you complete the registration journey, you can start paying online with Click to Pay with retailers that offer this option.

How do I add Click to Pay?

  1. Log into the mobile app
  2. Select the Current Account with a Mastercard debit card
  3. Select 'Manage my card & Apple Pay' or 'Manage my card & Google Pay'
  4. Under the image of the card, there will be an icon to add card to Click to Pay
  5. Follow the on screen instructions to sign up

How do I use Click to Pay?

When paying online, select 'Click to Pay' option to pay if it's offered as a payment method and follow the on screen instructions to sign in and choose which of your registered cards you want to use. Follow the on screen instructions to complete the payment.

How do I manage Click to Pay?

  1. Log into the mobile app
  2. Select the Current Account with a Mastercard debit card
  3. Select 'Manage my card & Apple Pay' or 'Manage my card & Google Pay'
  4. At the bottom of the screen, select 'Manage Click to Pay'
  5. Follow the on screen instructions to remove Click To Pay

What do I do if I have issues with Click to Pay?

If you are struggling to sign up to Click to Pay using the NatWest International mobile app, please contact our support team via webchat.

If you are struggling to pay, have issues with your account, or are getting errors on websites regarding Click to Pay, please contact Mastercard Support as this is a Mastercard-owned service.

Mastercard Click to Pay Support (opens in a new window)

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