How can we help you?

We can help you to resolve the following debit card payment issues:

  • You were charged more than once using the same payment method
  • You were charged more than once with a different payment method
  • A further charge was taken perhaps following a car rental or hotel stay
  • A retailer charged the wrong amount
  • A transaction has been taken on a date much later that you expected
  • You expected a refund however the retailer took the money again

We’ve created an online card payment dispute form to make reporting debit card payment issues as easy as possible. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim.

To find out more, please visit our debit card payment support webpage.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website