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Malwarebytes is a widely respected anti-malware product which can protect your PCs, tablets and phones from viruses and other malicious software. It protects against emerging threats such as viruses which can target your personal data, ransomware which can encrypt or delete all your files and phishing scams which try to steal data with fake emails.

We've formed a partnership with Malwarebytes to offer a free license for Malwarebytes Premium, a cybersecurity detection and protection app for home or business devices. Malwarebytes Premium will be available to our customers free of charge until at least May 2024.

Frequently asked questions

What does Malwarebytes Premium do?

Malwarebytes Premium protects you by:

  • Detecting and removing viruses, ransomware and other malware in real time with advanced anti malware technology
  • Catching threats automatically, so you're protected without even having to think about it
  • Detecting and blocking phishing scams used to steal your identity or access your bank account
  • Detecting and preventing contact with websites used by scammers and malicious parties
  • Stopping unwanted apps at source, using known poor developer reputation to protect you
  • Tells you which Android apps may have excessive permissions
  • Detecting ransomware before it can lock your device (Windows and Android device only)
  • Combining spam call blocking, text message filtering, ad blocking, and protection from scam websites in one convenient app (iOS and Android)

What systems does Malwarebytes Premium support?

Malwarebytes Premium is available for the following devices/operating systems:

  • Windows - Windows 10 (32/64-bit), Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit)
  • Mac - MacOS 10.10 (or higher)
  • iPhone, iPad and iPod - iOS 11 (or higher)
  • Android devices - Android 4.4 (or higher)
  • Chrome OS - Malwarebytes for Chromebook is only available for Chromebooks that can install apps from the Google Play Store

We're offering this protection for free on up to 10 devices for Personal and Premier customers and up to 30 devices for our Business customers.

How can I get Malwarebytes Premium?

Malwarebytes Premium is available to NatWest International Personal, Premier and Business customers registered for online banking.

To obtain your free Malwarebytes Premium license you'll require a Malwarebytes coupon code. To access your unique code:

  • Log into online banking
  • Select `Security` from the main menu
  • Within the `Download Malwarebytes Premium` section select `Get your Malwarebytes coupon code`
  • Copy your unique coupon code and visit Malwarebtyes website to create your account Please note that the coupon code can only be used once.

How do I install Malwarebytes Premium?

Once you have created your Malwarebytes account using your unique coupon code, you will be presented with your licence key.

You can follow the below guides on how to download and install Malwarebytes Premium, depending on your device:



iPhone, iPad & iPod

Android devices & Chromebook

Why is NatWest International offering a free licence for Malwarebytes Premium?

We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.

Malwarebytes Premium is a anti-malware product which can protect your computers, tablets and mobile phones from viruses and other malicious software. It protects against threats such as:

  • viruses which can target your personal data
  • ransomware which can encrypt or delete all your files
  • phishing scams which try to steal data with fake emails

If I'm having issues with Malwarebytes where can I go for help?

Malwarebytes has a support page on their website which provides in depth guides which will help you solve most issues:

If you cannot find the answer to your issue, please sign into your account and raise a ticket. This issue will be managed via the priority NatWest International support queue and will be your fastest route to a solution.

I've already paid for Malwarebytes, what can I do?

Our offer will not allow you to claim a refund from Malwarebytes for the licence you have already purchased however you will be able to add further devices to that existing account:

  • 10 devices if you are a Personal or Premier customer
  • 30 devices if you are a Business customer

You can start using those immediately and cancel your existing account at its next renewal. To add your coupon code to your existing account, please complete the following:

  1. Open the NatWest International Malwarebytes customer webpage (Opens in a new window)
  2. Select the `Sign in` tab
  3. Enter your existing Malwarebytes account credentials
  4. When you click `Sign in`, you'll be asked to enter your coupon code
  5. Enter your coupon code and you will see 10 devices (Personal or Premier customers) or 30 devices (Business customers) added to your account under a new license key

What happens if I am a victim of fraud after I download Malwarebytes?

If the software doesn't perform as you expected and you suffer loss, your right to redress will be against Malwarebytes as set out in the End User Licence Agreement.

The terms and conditions of your NatWest International account cover what happens if something goes wrong with your account such as if an unauthorised payment has been made. These account terms and conditions are not impacted by your use of Malwarebytes.

Please review our Malwarebytes Software Offer Terms for further details.

Does having Malwarebytes Premium affect my rights/terms & conditions?

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