You may not be receiving paper statements as either a joint account holder or yourself has opted to go paperless and turned off paper statements. To confirm if the account is set to receive paperless statements:

• Log in to Online Banking
• Select Statements
• Under `Go paperless` select `Stop or start paper statements by updating your paperless settings`

If your paper statements have not been turned off then please ensure that we have your current address.

How do I view my bank statements online?