Looking for answers
Ask a question

Thomas Cook has stopped trading, what do I do?

Thomas Cook ceased trading on 23rd September 2019 and have now entered liquidation.

If you booked travel with Thomas Cook please follow the guidance below;

  • If you’re currently on holiday please go to the CAA website (opens in a new window) for information on your new return flight
  • If you have booked via a travel agent or 3rd party or paid via PayPal - please contact the company for further advice
  • If you have booked direct with Thomas Cook and have Air Travel Organiser's Licence (ATOL) protection - please contact ATOL on 0207 453 6350
  • If you have paid by Direct Debit - future direct debits have been cancelled. For any payments already made where you have ATOL protection, you'll need to submit a complaint for them. Additional support can be found on the CAA website (opens in a new window), or by calling 01753 330330 or 0300 3032800
  • If you have paid by Direct Debit - future direct debits have been cancelled and a refund will be processed centrally by ATOL for any direct debit payments already made
  • If you have booked through Freedom Travel Group, please visit their website (opens in a new window) for further advice
  • If you have no ATOL protection and paid with one of our debit/credit cards, you can register your claim with the Card Payment Dispute Team on 01268 500877

Be alert to suspicious approaches from anyone claiming to be from the bank or Thomas Cook, either over the phone or via text or e-mail. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.