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I am worried about the British Airways incident

Please note, you’ll only be impacted if you made a payment using the British Airways website or mobile app between the 21st of August and the 5th of September. If you used your card with BA during these dates, some of your personal information may have been accessed, including your full name, address, and date of birth, email address and payment card information. Bookings made with no payment during this time are unlikely to be impacted.

BA have secured their database and are working to strengthen their systems to protect against this happening again.

What we are doing

  • As a precaution we’re reissuing Debit and Credit Cards that have been impacted by the BA data breach.
    • If you have additional cardholders on your credit card account, new cards will also be issued for them.
    • If you’ve already requested a new card since the BA announcement we will not replace this again.
  • On your existing card, for further protection, we may have applied a block on some ‘card not present transactions’ (i.e. online, or over the phone), as a result some transactions may be declined. If this occurs, please contact us as below.

What you need to do

  • If you think you have been impacted by the BA breach and are currently travelling or about to do so over the coming weeks, please contact us in regards to your new card.
  • You can continue to use your existing card until your new card arrives. When the new card arrives cut up your old card and start using the new one immediately, with the same PIN number.
  • Update your card details if they’re saved for online shopping and regular payments.

You can also take some simple steps to protect your account:

  • Sign-up for our free Account Alerts service via Online Banking/Mobile Banking so you can keep track of activity on your account.
  • Always use a unique password for your account. Don’t recycle this password with any other online service.
  • If you receive emails, phone calls or text messages over the next few weeks relating to the BA incident, please double check it is genuine.

For more advice about protecting yourself from fraud, please search for the UK bank-wide initiative, 'Take Five to Stop Fraud' online.

We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling:

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.

If you are a Credit Card customer and have any concerns please get in touch by calling:

Card services
0370 333 9091
overseas: +44 370 333 9091
Minicom: 0370 154 1192
Open 24 hours a day.
Calls may be recorded.