How can we help you?

We are aware that British Airways announced on 25th October 2018 that they have suffered a data breach from 21st April until 28th July 2018 which includes data for some of our customers.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account.

We will contact you if we spot any unusual activity on your account and we will refund you if you have been a British Airways customer and your card details are used fraudulently as a result of this incident. You can monitor your account for any suspicious activity via Online/Mobile Banking if you think you have been affected by this issue.

Unfortunately, data theft incidents such as this are fairly common. Here are some simple steps you can take to better protect yourself:

  • Sign-up for our free Account Alerts service via our Mobile Banking/Online Banking so you can keep track of activity on your account.
  • Ensure that you don’t recycle your passwords - use a unique password for your bank account and don’t reuse this password with any other online service.
  • Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to the British Airways data theft incident. If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine.

For more advice about protecting yourself from fraud, please search for the UK bank-wide initiative, 'Take Five to Stop Fraud' online.

We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling:

Telephone banking

01534 282850
Call +44 (0) 1534 282850 from abroad

01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

If you are a Credit Card customer and have any concerns please get in touch by calling:

Card services
0370 333 9091
Overseas: +44 370 333 9091
Relay UK: 18001 0370 333 9091
Open 24 hours a day.
Calls may be recorded.

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