How can we help you?

Please ensure the mobile number you have provided is a valid UK Channel Islands or Isle of Man mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Online Banking.

There are a number of reasons which may explain why you have not received a text Alert.

  • Network problems
  • Out of coverage
  • Phone turned off or full (i.e. no space for messages)
  • Phone number no longer active
  • You have not provided a valid UK Channel Islands or Isle of Man mobile number

Another possible reason is that your account may not have been in a status that would trigger an alert.

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

If you believe you should have received an alert please call telephone banking.

Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website