Please ensure the mobile number you have provided is a valid UK Channel Islands or Isle of Man mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Online Banking.
There are a number of reasons which may explain why you have not received a text Alert.
- Network problems
- Out of coverage
- Phone turned off or full (i.e. no space for messages)
- Phone number no longer active
- You have not provided a valid UK Channel Islands or Isle of Man mobile number
Another possible reason is that your account may not have been in a status that would trigger an alert.
Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.
If you believe you should have received an alert please call telephone banking or chat to us.
Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar
Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm.
Calls may be recorded.
Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.