How can we help you?

If you're having problems setting up alerts it may be due to one of the following:

  • No email and/or mobile recorded - You must provide us with either a valid email address or a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider so we can send the alerts to you.
  • Alert type - Some alerts can only be set up once you have opted to turn off paper statements.
  • No eligible accounts - Only personal current and most savings accounts are eligible.

When you manage your alerts from the 'Alerts' section within Online Banking only accounts that can support the alerts service will be shown.

If the problem you're experiencing is not related to the reasons mentioned please call telephone banking.

Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website