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When will I receive a regular payment activity alert?

The regular payment activity alert will be sent to you if a new standing order is setup or an existing standing order is amended on your account.

The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on you should receive the alert after the regular payment activity on the next working day.

If you have provided us with a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider then you will automatically receive activity alerts. If you have not yet provided us with your mobile number you can do this using Online Banking, telephone banking or by visiting one of our branches.

The easiest way to amend your alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts by visiting one of our branches.

If you have received a regular payment activity alert and you don't recognise the transaction or the activity on your account please contact telephone banking immediately.

Do I pay for Alerts?

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm.
Calls may be recorded.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.