Looking for answers
Ask a question

When will I receive a payee activity alert?

A payee activity alert will be sent to you when a new payee is setup or an existing payee is amended on your account. The alert will also be triggered if a one off payment is made from your account using telephone banking.

The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on you should receive the alert shortly after the payee activity is undertaken.

If you have provided us with a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider then you will automatically receive activity alerts. If you have not yet provided us with your mobile number you can do this using Online Banking, telephone banking or by visiting one of our branches.

The easiest way to amend your alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

If you have received a payee activity alert and you don't recognise the payee or the activity on your account please contact telephone banking immediately.

Do I pay for Alerts?

Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.