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When will I receive a debit or cash card activity alert?

The debit or cash card alert will be sent to you when a new debit or cash card is on its way to you. The alert will also be triggered when the card PIN is issued for the first time or a PIN reminder is requested.

The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on, you should receive the alert on the working day after the card or PIN is issued.

The easiest way to amend your alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

If you have received this alert and you've not requested a new card or PIN, or your card is not due to expire then please call telephone banking immediately.

Do I pay for Alerts?

Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.