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When will I receive a debit or cash card activity alert?

The debit or cash card alert will be sent to you when a new debit or cash card is on its way to you. The alert will also be triggered when the card PIN is issued for the first time or a PIN reminder is requested.

The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on, you should receive the alert on the working day after the card or PIN is issued.

The easiest way to amend your alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

If you have received this alert and you've not requested a new card or PIN, or your card is not due to expire then please call telephone banking immediately.

Do I pay for Alerts?

Telephone banking
Jersey: 01534 282828 (overseas +44 1534 282828)
Guernsey: 01481 703800 (overseas +44 1481 703800)
Isle of Man: 01624 697900 (overseas +44 1624 697900)

Calls may be recorded