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When will I receive a contact details activity alert?

A contact details activity alert will be sent to you if the mobile home or work phone number that we hold for you on our records is changed. The alert will also be triggered if the address we have for you is amended.

If you change your mobile number we will send out two alerts, one to the old and one to the new mobile number.

The alert will be sent by text message to the mobile phone number that we have on our records.

If you have amended your mobile phone number depending on network and whether your phone is on you should receive the alert shortly after the number was amended.

If you amend your address, home or work phone numbers depending on network and whether your phone is on you should receive the alert by the next working day.

The easiest way to amend your Alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

If you have received a contact details activity alert and you have not amended any of your contact details then please contact telephone banking immediately.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm.
Calls may be recorded.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

Do I pay for Alerts?