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When will I receive a contact details activity alert?

We will send you an activity alert if any of the following details we hold for you are amended:

  • Address
  • Telephone number (Home, mobile or work)

The alert will be sent by text message to the mobile phone number that we have on our records. If you change your mobile number then we will send two alerts, one to the previous mobile number with the other to the new mobile number.

Depending on the details that are amended and your network provider, you should receive an alert:

  • Same day (Telephone number change)
  • Next working day (Address change)

The easiest way to amend your Alert preferences is in the 'Alerts' section of online banking however you can also manage your alerts using telephone banking or by visiting one of our branches.

The Alerts service is available to mobile phones registered with a UK, Channel Islands or Isle of Man mobile phone provider.

I haven’t changed my address or telephone number?

If you receive an activity alert and you haven't amended any of your details then please contact us immediately.

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