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When will I receive a contact details activity alert?

A contact details activity alert will be sent to you if the mobile home or work phone number that we hold for you on our records is changed. The alert will also be triggered if the address we have for you is amended.

If you change your mobile number we will send out two alerts, one to the old and one to the new mobile number.

The alert will be sent by text message to the mobile phone number that we have on our records.

If you have amended your mobile phone number depending on network and whether your phone is on you should receive the alert shortly after the number was amended.

If you amend your address, home or work phone numbers depending on network and whether your phone is on you should receive the alert by the next working day.

The easiest way to amend your Alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

If you have received a contact details activity alert and you have not amended any of your contact details then please contact telephone banking immediately.

Telephone banking
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.

Do I pay for Alerts?