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What is 'Pay someone new' in the mobile app?

With 'Pay someone new' in the mobile app you can make a payment using just an account number and sort code without having to set up the payee in Online Banking. You can also save the payee and continue to make payments up to £500 via the mobile app.

  1. In the mobile app select 'Payments'
  2. Choose 'Select payee' then 'Pay someone new'

You can pay bills and send money to friends or family even if they don't have a NatWest account and you don't need your card-reader.

If you would like to save the payee details to pay again another time; while making a payment to the new payee, you can use the "Save payee details" option on the "Check and confirm" screen.

Limits and timescales

Find out more information on the mobile app payment limits.

With 'Pay someone new' you can send a maximum of £500 in a single payment. If you are making a number of smaller payments the sum of all such payments cannot exceed £500 in a working day. You can make up to five payments in the same period.

Once a payment has been sent the payee's account should be credited instantly, however it can take up to 2 hours.

If you're experiencing difficulties when using 'Pay someone new' in the mobile app, please contact us.

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