How can we help you?

Your Online Banking Mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

View/download/print items in the Online Banking Mailbox

  1. Log into Online Banking
  2. Select 'Mailbox' in the main menu
  3. A list of items in your Mailbox will be displayed
  4. If you select the relevant mail item you wish to view or print, you will see details for this mail item displayed in the right hand side of the screen
  5. Select the 'Open document' button
  6. The mail item will download automatically to your device. You can then access it by following your usual steps when accessing downloaded items on your device for viewing or printing

Archive items in the Online Banking Mailbox

  1. If you select the relevant mail item you wish to archive, you will see details for this mail item displayed in the right hand side of the screen
  2. Select the 'Archive' link

Mobile App

Click on "My profile" (top right of the screen) and go to Mailbox.

Online Banking

Access Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window) and log in as normal. Once logged in, click on "Mailbox" on the main menu

Please note, your Online Banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us.

Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website