How can we help you?

If you have switched on the On Demand Balance alert in your alert preferences you can text the word BAL to 60628 and we will send you your up to date account balance. The text will also include a mini statement covering up to the last 6 transactions on your account.

Please note: To use the on demand service your mobile phone must be registered with a UK mobile phone network. The on demand service is not available on Channel Islands and Isle of Man mobile phone networks.

If you have turned on the On Demand Balance alert for more than one account remember to include either the last 3 digits of the account number or last 4 digits of the debit/cash card number in your text. For example: If your account number is 12345678 and your debit or cash card number is 1111 2222 3333 4444 then you could text either BAL 678 or BAL 4444.

Depending on network you should receive your balance and mini statement by text within minutes of sending your request.

The easiest way to turn on the On Demand Balance alert is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking.

Do I pay for Alerts?

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