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I've received an unexpected text alert, what should I do?

If you have provided us with a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider, then you will automatically receive activity alerts.

We'll send you an activity alert as confirmation whenever you:

  • create or amend a payee - either an individual or company
  • create or amend a standing order
  • update your address or telephone details
  • are issued with a new debit/cash card or PIN

If you have received an alert and you don't recognise the transaction or the activity on your account, please contact telephone banking immediately or visit your local branch.

The easiest way to check or make changes to your alert preferences is to visit the 'Alerts' section of Online Banking - www.onlinebanking.natwestoffshore.com (opens in a new window).

You can also manage your alerts using telephone banking or by visiting one of our branches.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
Jersey: 01534 282828 (overseas +44 1534 282828)
Guernsey: 01481 703800 (overseas +44 1481 703800)
Isle of Man: 01624 697900 (overseas +44 1624 697900)

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