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I've forgotten my debit card PIN - what can I do?

You can order a PIN reminder using Online Banking.

  1. Select 'Cards' from the main menu
  2. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu
  3. Add the last 5 digits of your NatWest debit card and your date of birth to the online form
  4. Select 'Submit' and one will be sent to you within 3-5 working days

Alternatively, you can contact telephone banking.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.