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I have not received a debit card, what should I do?

If you are expecting a new debit card it should normally arrive within 5 working days. However, if your debit card has not arrived please call our telephone banking service.

Please ensure you have allowed 5 working days for delivery.

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.