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Why do I get a message that my customer number entered has been disabled?

If you are getting the message that 'The customer number entered has been disabled', please contact our support team.

To protect you and your accounts, we constantly monitor our Online Banking services and it may have been necessary for us to temporarily disable your customer number.

Our support team will be pleased to help.

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Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.