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Need help with your Online Banking?

We have a range of support options to help you using the service.

Using the search box you can ask a question and get the answer to all our most frequently asked questions.

You can also use our webchat service which is available 24x7. They can take you through the solution to some of our most complex questions.

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Chat online with one of our advisors

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Alternatively, for detailed queries about your account, you can call telephone banking.  (This services uses the same Security Details as Online Banking)

Telephone banking
Jersey: 01534 282850 or +44 1534 282850 from outside the UK
Guernsey: 01481 703860 or +44 1481 703860 from outside the UK
Isle of Man: 01624 637190 or +44 1624 637190 from outside the UK
Gibraltar: 200 77737 or 00350 200 77737 from outside Gibraltar

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm.
Calls may be recorded.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.