Ask a question

What happens to Google Pay if my Android device is lost or stolen?

If your Android device is lost or stolen, you must remove Google Pay from the device. You can do this by contacting the Digital Wallet Support Team as soon as possible.

Digital Wallet support (Apple Pay/Android Pay)
You can now activate your Apple Pay or Google pay by contacting us via our digital teams.

You can do this by opening Your NatWest mobile app and selecting "Help" on the bottom menu and then "Message us".

Or alternatively you contact us by visiting Apple Pay (opens in a new window) or Google Pay (opens in a new window) on your mobile browser and selecting to contact us in your preferred method.

Open 24/7 –Transcripts may be recorded for training and monitoring purposes.