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When will I need to use my card-reader?

When you are banking online you may be asked to use your bank card and card-reader when you:

  • Make a payment for the first time
  • Create or amend a standing order
  • Change your PIN or password that you use to log on to Online Banking
  • Update personal details

However, you do not need to use your card-reader to simply log on to Online Banking.

For further information on using a card-reader see natwestinternational.com/reader (opens in a new window).