How can we help you?

Apple Pay is a secure way to pay, every transaction on your iPhone or iPad requires you to authenticate with Face ID on iPhone X or Touch ID on any iPhone 6 and above or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch.

Your card number and identity aren't shared with the retailer, and your actual card numbers aren't stored on your device or on Apple servers.

When you are paying in an app, the retailer will only receive information they need to fulfil your order. Any information retained by Apple Pay is anonymous, and the nature of your purchase cannot be identified. Apps that use Apple Pay must have a privacy policy that you can view which governs the use of your data.

We take security very seriously and, provided you take appropriate care, we'll offer you the same protection against fraud when you use Apple Pay, as we do for your NatWest International debit and credit cards.

Learn more about Apple Pay security and privacy (opens in a new window).

For further support, please contact our dedicated team.

Digital Wallet support for Apple Pay or Google Pay

You can activate Apple Pay or Google Pay by contacting us via the NatWest International mobile app. You can do this by opening the app and selecting ‘Help’ on the bottom menu and then ‘Message us’. Mobile support is available 24/7. Transcripts may be recorded for training and monitoring purposes.

For more information please visit our Apply Pay (opens in a new window) or Google Pay (opens in a new window) support pages.

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