How can we help you?

Direct debits are requested from your account by the beneficiary (the person who receives the money from your account), and are not created by you.

To arrange a new direct debit, you will need to sign a direct debit mandate which is provided to you by the organisation you wish to pay and return it back to them. The organisation will then set up the direct debit mandate with us.

Setting up a new direct debit

  1. Contact the organisation you are paying.
  2. Provide them with your bank account details.
  3. Ask them to set up a direct debit.

Viewing and cancelling existing direct debits online

  1. Log into your Online Banking service at (opens in a new window).
  2. Once logged in select 'Payments & transfers' from the main menu.
  3. From the 'Direct debits' tab select 'Manage Direct Debits'.
  4. Select the appropriate Direct Debit from your Direct Debits list to see more details and the option to cancel.

Ask Cora

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Find Cora in the mobile app, Online Banking or our website