How can we help you?

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

To cancel a direct debit online:

  1. Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu
  3. From the 'Direct debits' section select 'Manage direct debits'
  4. Select the appropriate direct debit from your direct debits list
  5. Select 'Cancel direct debit' and follow the instructions on screen

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm (UK time) on the day the payment is due future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.

If you believe the payment has been requested in error please contact Telephone Banking using the relevant number below. You will need to have your online/telephone banking ID details ready.

Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Ask Cora

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Find Cora in the mobile app, Online Banking or our website